General Information

Check-in time begins at 4PM.

Please note we will not be offering early check ins going forward. We have allocated more time for the housekeeping staff to make sure your guest room is properly cleaned and disinfected. 

As always, guests arriving earlier are welcome to use all of the hotel amenities and parking lots.

Check-out time is 11AM.

A late check-out can be requested the morning of your departure by contacting the front desk. Please note, a late check-out may not be possible if your room is on arrival. 

As always, guests departing later are welcome to use all of the hotel amenities and parking lots.

We are please to provide you with 24-hour concierge services at our front desk. Please ask our staff for anything additional you may might need. Complimentary toiletries such as razors, shaving cream, toothbrushes, toothpaste, combs, mending kits, ear plugs & sanitary napkins are available upon request. 

Fax & photocopy services are available at the front desk 24 hours a day. Free wireless internet is available throughout the hotel as well. Please refer to your key packet for the login information. We do not have a guest computer area; however, the front desk can look up anything or print what you need. The public library, a short walk up main street has a computer available for public use.

Located on the 1st floor near the Black Forest Room.
On the 2nd floor near the north & south elevators.
On the 3rd floor near the north elevator.
On the 5th floor at the end of the hall in the south wing.

Located on the 2nd floor next to the drink vending machine near the south wing elevator

Located on the 1st, 2nd, 3rd, 4th & 5th floors in the south wing. Also located on the 4th floor in the north wing and on the 2nd & 3rd floors in the middle wing. 

Valuables may be brought to the front desk to be stored in our safe at no charge. When returning for your valuables, please provide us a one-hour notice to have items removed from the safe.

We are a COMPLETELY SMOKE-FREE RESORT. There is no smoking permitted anywhere on the premise at any time. A smoking fine of $200 will be charged to anyone found smoking.

Local & regional calls  – dial the number
Long-distance calls – dial 1+number
Collect & calling cards – dial 0+number
Any phone call that is NOT Lake Placid (523), Saranac Lake (891), or toll-free is subject to a charge.

To check your messages:

  1. push the voicemail button to the left of the number pad (looks like a cassette) or
  2. push the house button and choose option 3 (either by pushing 3 on the key pad or scroll down)

Either option will bring you to the message center, where you will choose select & then be prompted to enter a passcode (1234) followed by #

To check missed calls, press the down button on the circle control pad. 

You can call the front desk to set up a wake-up call.