Check-in time begins at 4PM.

If you arrive early we can add you to our texting service so you can go explore while you wait for your room to be ready.

Guests are welcome to use all of the hotel amenities and parking lots while waiting to check in to your room.

Please note, check in begins at 4pm. There is no guarantee that your room will be ready at 4pm, but our housekeeping does their best to make sure you don’t have to wait too long.

Check-out time is 11AM.

A late check-out can be requested the morning of your departure by contacting the front desk. Please note, a late check-out may not be possible if your room is on arrival. 

Guests departing later are welcome to use all of the hotel amenities and parking lots after checking out.

If you need to cancel any part your reservation or make any changes to your number of nights, you must do so 7 days prior to your date of arrival.

Our cancellation policy is different during large events. If you need to cancel or make any changes to your number of nights, you must do so during the following time frames:

Ironman: 30 days prior to your date of arrival

Summit Lacrosse: 14 days prior to your date of arrival. 

We are please to provide you with 24-hour concierge services at our front desk. Please ask our staff for anything additional you may might need. Complimentary toiletries such as razors, shaving cream, toothbrushes, toothpaste, combs, mending kits, ear plugs & sanitary napkins are available upon request. 

Fax & photocopy services are available at the front desk 24 hours a day. Free wireless internet is available throughout the hotel as well. Please refer to your key packet for the login information. We do not have a guest computer area; however, the front desk can look up anything or print what you need. The public library, a short walk up main street has a computer available for public use.

Located on the 1st floor near the Black Forest Room.
On the 2nd floor near the north & south elevators.
On the 3rd floor near the north elevator.
On the 5th floor at the end of the hall in the south wing.

Located on the 2nd floor next to the drink vending machine near the south wing elevator

Located on the 1st, 2nd, 3rd, 4th & 5th floors in the south wing. Also located on the 4th floor in the north wing and on the 2nd & 3rd floors in the middle wing. 

Valuables may be brought to the front desk to be stored in our safe at no charge. When returning for your valuables, please provide us a one-hour notice to have items removed from the safe.

We are a COMPLETELY SMOKE-FREE RESORT. There is no smoking permitted anywhere on the premise at any time. A smoking fine of $200 will be charged to anyone found smoking.